Shipping

Shipping Policy

Thank you for visiting and shopping at Apartment507.com. Following are the terms and conditions that constitute our Shipping Policy.

International Shipping Policy

Shipment processing time

All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or public holidays in Japan.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

 

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout. 

Shipment method

Estimated delivery time

Shipment cost

Japan Post

8 -12 business days

$20

Japan EMS

2 - 4 business days

$27

 

* Overnight delivery is only available for orders with delivery addresses within the continental United States. 

Delivery delays can occasionally occur.

 

Shipment to P.O. boxes or APO/FPO addresses

 

Apartment507.com ships to addresses within the Canada, Australia, U.S., U.S. Territories, and APO/FPO/DPO addresses.

We do not ship to P.O. boxes or APO/FPO addresses.

 

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

 

Customs, Duties, and Taxes 

Apartment 507 is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

 

Damages

Apartment 507 is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipping carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

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support@apartment507.com

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